Patients & visitors

Before your OPD visit

• Book ahead or call the front desk to check the doctor's OPD timing.
• Bring old prescriptions, reports, X-ray films/CDs and a list of medicines.
• Carry a photo ID (Aadhaar) and your insurance or Ayushman card if you have one.
• Arrive 15 minutes early for registration.

Admission

• Your doctor gives an admission advice; the front desk completes registration.
• For cashless treatment, inform the insurance desk at once.
• Room options and estimated costs are explained before admission.
• Keep valuables at home. One attendant may stay with the patient.

Discharge

• Your doctor decides the discharge; the billing and insurance process then starts.
• Insurance discharges can take a few hours while the insurer approves the final bill.
• You receive a discharge summary with medicines and follow-up date — keep it safe.

Visiting patients

• Visiting hours are being confirmed with the hospital — please ask at the front desk.
• Limit visitors to keep patients rested and reduce infection risk.
• Children and anyone with a cough or fever should avoid visiting wards and ICU.

Medical records

• Request copies of your records at the front desk with photo ID.
• Inpatient records are kept for 5 years; outpatient records for 3 years; medico-legal and death records permanently.

Your rights as a patient

• To be treated with dignity, privacy and without discrimination.
• To information about your diagnosis, treatment options and estimated cost.
• To give or refuse consent, and to seek a second opinion.
• To confidentiality of your medical information.
• To raise a concern or complaint and receive a response.

Common questions